Paradigm Housing use ‘Required Parts’ and Wolseley for slicker part ordering
PartsArena ‘Required Parts’ will help your engineers pass parts data to your back office or supplier with pin-point precision.
When your organisation handles so many heating parts, developing a slick ordering system is crucial – for your performance and your customers.
Responsible for boiler servicing and maintenance, Paradigm Housing arms its field service engineers with PartsArena Pro, ensuring the right part first time is standard. As part of the PartsArena implementation. it was vital that engineers could transfer part data from the mobile app to their central admin office so the right part can be ordered first time. The logical step to help with this process was to utilise the ‘Required Parts‘ feature in PartsArena.
As Nick Bowden, Gas Supervisor at Paradigm Housing explains – “Our engineers order parts via the PartsArena Pro app. Everything can be added to Required Parts with a click. From there, it’s easy to press the ‘share via email’ button. This sends an email to the central admin address in our office. It includes the job number, UPRN, and the address where the part is needed. Within the hour, Wolseley reply with availability, which is added to the job appointment. Wolseley rarely query the information sent to them from the PartsArena Pro app because it’s kept so up to date,”
“PartsArena is a really useful tool when maintaining gas boilers. It’s helped us improve our system no-end and that’s great news for everyone concerned. ”
Nick Bowden – Paradigm Housing. Read more
Nick added: “This method gives us one line of communication between the engineers, the office, and our supply chain. All parties know exactly what’s happening through just one email. After a same-day response from Wolseley, we can arrange a repair visit with our customer. They’re not left in the dark wondering when their boiler will be fixed. And 95% of the time, we turn up with the rightpart to ensure a fix”
Parts Arena is the UK heating industry’s most trusted and accurate library of parts and technical information. Direct from the manufacturer, PartsArena’s data provides access to countless boiler models and parts for fast yet accurate spares identification. PartsArena Pro is available as a stand alone or integrated app for field engineers. A free 2 weeks trial is available through the Apple and Google stores.
For more information about PartsArena please contact 01332 253 170 or send us a message