PartsArena in Social Housing
Every safe repair starts with the right information
In social housing, accountability sits with you.
Residents rely on you to keep homes safe. That means every repair needs to be supported by the right decision, the right process and the right information.
PartsArena helps make trusted heating information accessible wherever it’s needed across your operation. In the field. At the office. In your organisation.
Do your engineers have instant access to the latest manufacturer-approved information?
Your repairs and maintenance operation relies on people, processes and systems working together. When the technical information connecting them is difficult to find, inconsistent or inaccessible, it creates friction — and potentially risk.
Resident Safety
Trusted heating data supports safer decisions, better repairs and more first-time fixes.
Operational Consistency
Give your teams a reliable, consistent, industry approved source of heating information.
Compliance
Support the processes that keep homes safe with instant access to the biggest, most accurate heating database in the UK.
Where does a lack of technical information
slow you down?
Different teams. Different systems. Different challenges.
Engineers
“Our engineers spend too long searching for information on site.”
Parts
“Identifying the correct replacement part can be tricky and time consuming.”
Office & Support
“Our office teams need access to technical data too.”
Multiple Sources
“Our teams search different websites, systems and files – it’s messy.”
Existing Systems
“We need heating and parts data in systems we already use – seamless integration is key.”
Consistency
“We need confidence in heating data, but we can’t keep it up to date ourselves.”
Different organisations have different challenges.
PartsArena isn’t a one-size-fits-all solution.
Paradigm Housing achieves a 95% first-time fix rate with PartsArena.
Paradigm Housing uses PartsArena to give its engineers access to trusted heating parts information at the point of repair — helping them achieve a 95% right-part-first-time rate.
Discover how PartsArena supports Paradigm’s heating operation and helps keep repairs moving.
“PartsArena is a really useful tool when maintaining gas boilers. It’s helped us improve our system no end.”
— Nick Bowden, Paradigm Housing
Heating data
Where you need it most in your organisation.
We work with you to understand where accessing heating data causes the greatest challenge, then help determine the right way to solve it – in the field, in the office or within your existing systems
In the Field
Give engineers information wherever they work, even when offline.
In the Office
Give technical, planning and support teams fast access to a suite of desktop applications.
In Your Systems
Bring trusted PartsArena data into your existing IT systems utilising web services.
Or combine them
PartsArena solutions can be tailored around your organisation, people, systems and workflows.
london local authority integrates partsarena into ITS service workflow
Islington Council integrated PartsArena into its wider field-service operation, connecting with Oneserve Field Management and Jewson Partnership Solutions for seamless parts procurement.
“The integration between Parts Arena and our own repairs IT system, Oneserve, assists our gas engineers to quickly identify the correct part needed for the gas repair job without the need to leave the Oneserve system.”
— Trevor Frater – Islington Council
The industry’s trusted source of
heating intelligence
Accessible in the way that works for you, PartsArena is powered by the UK’s most comprehensive library of heating information – a single source of truth.
Parts Identification • Technical Manuals • Wiring Diagrams • Fault Finding • Service Information • Parts Data
Better information.
Better outcomes.
Safer Repairs
Improved First-Time Fix
Less Time Searching
Greater Consistency
Stronger Compliance
Explore more
See how heating organisations are using PartsArena to solve different technical information challenges.
T Brown group
Connecting field, office and supply chain with mobile, office and integrated PartsArena.
homeserve
Empowering field and office teams with mobile and desktop PartsArena applications.
What’s your technical
information challenge?
Your challenge might be getting information to engineers. Helping office teams identify parts. Improving consistency. Or getting trusted heating data into systems you already use.
Tell us where the problem is. We’ll help you find a solution. Fill in the contact form or visit us on stand B14 at ASCP 2026.