Designed for easy integration with a wide range of field service platforms. Technicians can instantly access technical information, identify the correct part without navigating away or leaving the job information, and pass selected parts from PartsArena Pro straight to the work order or parts ordering system. End to end, seamless and accurate parts ordering will alleviate issues with repeat visits and create a more automated parts ordering process.
Commusoft and PartsArena Pro have partnered to improve efficiency for field service technicians. Learn even more by watching the Commusoft and PartsArena Pro integration webinar!
- Manage and keep track of parts
- Ensure the right technician has the right part on site
- Sync in real time back to the office and increase technician utilisation rates
- Track the cost and sales price of parts
- Faster diagnosis, fewer errors and return visits
- Engineers spend less time on-site
- Engineers complete more jobs per day
- Customers enjoy a faster fix
Based in St Albans, Watret are a family-based company who have been in the business of plumbing and heating since 1971. The company has 19 servicing/breakdown engineers and 12 installation project based engineers covering contracts in social housing, local authority, domestic and commercial sectors.
Watret pride themselves on being technologically advanced, and as such this has enabled them to take their service to the next level and create efficiencies that have benefited their clients and residents alike. The latest reporting systems, planning software and communications devices in the organisation have enabled Watret to be ahead of the competition, winning numerous contracts based on their forward thinking and ability to adhere to ever-important KPI’s and service driven targets.
As part of their strategy to improve processes, Watret needed a solution to help with accurate parts ordering that would be integrated into their IRIS Service Director field management system from Advanced. The obvious solution to this was PartsArena Pro, being the industry-leading source of parts and technical data in the UK. PartsArena Pro would provide the engineer with full access to all parts information offline, and the facility to transfer the results into Service Director for a fully automated parts ordering process.
The solution was simple and extremely efficient, in that parts could be electronically added to the work order from PartsArena Pro. By doing this the correct part information is automatically populated in a purchase order for distribution to their merchant. This streamlines the whole parts ordering process, resulting in less manual intervention, less margin for error, quicker parts fulfillment and fewer return visits to a property.
The integration work, carried out by Advanced Computer Software, has meant that Watret can now assure their clients that a seamless and nearly foolproof parts ordering system is in place. As such they are able to carry out service and repair jobs quicker and more cost effectively for little investment. Engineers can provide a better customer experience and peace of mind that the job is being actioned professionally and to the very best of their ability.
Anthony Watret of Watret & Co says, “PartsArena has become such an integrated function in our parts ordering process. It has allowed us to integrate fully across the whole supply chain, manage costs on an individual property basis, automatically track when parts are at merchants and give our residents the best service possible.”
About PartsArena Pro
PartsArena Pro by Infomill Ltd, is the UK’s leading source of heating appliance data. The system is used by heating companies and teams to assist with the correct diagnosis of faults and identity of correct part numbers for an improved first or second-time fix.
The system includes 100 manufacturers, 15000 appliances, 150,00 unique original parts, interactive exploded parts diagrams and service information. Available on all operating systems including iOS, Android and Windows.
PartsArena is used and trusted by spares merchants and heating appliance manufacturers all over the UK and Ireland.
Plumbing and heating specialist, A.C. Wilgar were delighted to win Smart Installer of the Year at the 2018 H&V Awards this month. Powered by Surefire field service software, the company has invested in its own pioneering app, with the latest integration being the addition of PartsArena data for optimal efficiencies in servicing.
Now in their 24th year, the H&V Awards are an annual celebration of excellence, forward thinking and the highest achievements across all areas of the UK building services industry supply chain including installers and service and maintenance companies.
In the past year, A.C.Wilgar, which has 3,000 customers on maintenance contracts and a turnover of £2.3m, has spent 7% of its turnover on developing and maintaining the Surefire app. The PartsArena integration was accompanied by a link up to the Wolseley database, enabling field service engineers to view parts numbers and “live” prices whilst on-site, delivering exemplary customer service. The award-winning company said: “To our knowledge, no other plumbing and heating firm has developed anything like this tool in-house”.
Surefire helps many hundreds of engineers in the heating and plumbing industry to organise and manage their day-to-day activities via an iOS enabled mobile device, streamlining work processes and minimising the requirement for time spent on paperwork and duplication of effort.
Of the awards achievement for A.C. Wilgar, Jonathan Ralphs, Infomill CEO said: “It’s hugely gratifying to be directly associated with a proactive plumbing and heating specialist that achieves high profile award recognition for their integration work that included PartsArena. We congratulate A.C. Wilgar in their forward-thinking move to enhance both productivity and customer service. It’s the perfect demonstration of just how powerful PartsArena can be when incorporated into field service software.”
A long-standing and trusted specialist in the UK housing sector, ROCC has fully integrated PartsArena Pro into its Uniclass software, helping gas service teams benefit from an end-to-end system that will enhance productivity and facilitate meeting stringent operational targets for gas boiler maintenance.
With well over 30 years’ experience, ROCC is a G-Cloud registered supplier for the social housing market, offering an innovative range of technology products and support to improve productivity and operational excellence in all areas. Whilst ROCC’s Uniclass software provides a robust and streamlined system for managing housing repairs and maintenance services, the company had identified a knowledge “gap” where boiler technical information was concerned.
Comments Peter Luck, Technical Director at ROCC: “Continually working to develop our products, we could see the frustration that housing associations experience when knowledge and data is disparate. PartsArena Pro has been an effective tool, long-used in the housing sector, but generally on a stand-alone basis. By fully integrating PartsArena Pro into Uniclass, heating engineers have a powerful and streamlined system that gives them accurate information at their fingertips, enabling them to find the correct parts and transfer the parts list to the job record directly. This in turn can reduce costs, improve tenant satisfaction and help to meet challenging KPIs.”
Heating engineers have historically held a great deal of essential parts information in their heads, which becomes a difficulty when they leave the company or retire. It is a practical impossibility to carry a full set of boiler manuals around, or to ensure that every boiler location displays one. Access to PartsArena Pro entirely deals with these challenges, regardless of the number of engineers that require access to this ever-growing bank of knowledge.
The leading heating parts identification software in the UK, PartsArena Pro provides essential data on more than 180,000 unique parts from no less than 110 different brands. Updated daily, it can provide engineers with 23,000 interactive, exploded diagrams to help with fault diagnosis, before providing the correct parts number to ensure far more accurate ordering. Stockist information is also held in PartsArena Pro, to allow for completion of the job, right up to parts ordering.
“We’re delighted to have worked closely with ROCC to integrate PartsArena Pro into Uniclass and this will pay huge dividends to the housing sector as a whole,” says Jonathan Ralphs, CEO of Infomill Ltd. “Leaders in their field, ROCC have great insight into the issues that housing associations face and their ever-improving products and support deliver excellent results where productivity, efficiency and cost management is concerned. We look forward to a long-term partnership with ROCC and their many customers,” he adds.
An all-in-one job management software that is perfect for field service operations, whether a company has two or 500 engineers, Commusoft now offers PartsArena Pro as a fully integrated service, helping engineers to achieve faster and more accurate fixes every day.
The Commusoft app, which operates on Android and can be accessed via most mobile devices, already connects the office, engineers and customers for many daily communication and organisational tasks such as booking appointments, job management and invoicing. The addition of PartsArena Pro will now be welcomed by heating engineers when out in the field, enabling them to easily identify the fault and part number required through direct access to technical manuals, exploded diagrams and parts number lists. The details are added to the job and an order placed by the office immediately. It’s one more essential function that can now be achieved via the Commusoft app, making this software even more powerful and driving further efficiencies and cost savings.
This is exactly how field service software businesses can benefit from PartsArena Pro, as Infomill CEO, Jonathan Ralphs explains: “We’re talking to an increasing number of field service operators when it comes to PartsArena Pro integration. Engineers and service companies want to use one piece of software that solves all of their problems and helps them to become more productive, which in turn will reduce their operating costs. The right technology is clearly the answer and with regard to heating engineers, PartsArena Pro – the leading source of parts information in the UK – has become an essential tool.”
Commusoft offers software that is suitable for very small businesses in addition to much larger operators. Indeed, one of the advantages of the software is that it can grow with the business.
For further information about how you can integrate PartsArena Pro into your field service software, please get in touch with us to learn more.
This video provides a demonstration of the recent integration between PartsArena Pro and Trimble‘s Service Manager Engineer app. The overall result is an increase in engineer efficiency due to a reduction in time on site and fewer incorrect parts orders, creating happier customers and significant cost savings for users.
Enhancing the productivity of Surefire as a field service software tool for hundreds of UK heating engineers.
PartsArena data has now been fully integrated into the Surefire platform, which is available on iOS-enabled mobile devices. The proactive move will help more engineers to reduce their servicing costs and spend less time on site.
A mobile field service software brand with ten years of history behind it, Surefire Software helps engineers in the heating and plumbing industry to organise and manage their day-to-day activities whilst out in the field, streamlining work processes and minimising the requirement for time spent on paperwork and duplication of effort. The addition of PartsArena data, drawn directly from the leading parts identification data library for the heating industry, enables swift identification of the spare part required whilst on-site and easy logging of the parts number to the correct job, ready for accurate ordering. The data is almost “real time” up to date due to a bespoke content management system that delivers updates daily.
It’s a really smart integration for Surefire and an excellent example of how field service management companies can enhance their products by partnering with data providers such as Infomill to create a more efficient system for their customers, helping them save both time and money in their field service operations.
Comments Jonathan Ralphs, Infomill CEO: “Increasingly, we are working with field service companies to integrate into their existing set-up and PartsArena is a unique product to add real value and a strong USP to those targeting the heating industry. We’re now talking to many other industries however, with the same parts information management principle in mind. Efficiency is absolutely key for businesses targeted with stringent KPIs and a fully integrated field service management system can pay huge dividends in this area.”
Suki Parwana, Business Development Manager at Surefire says: “Generally, searching for and obtaining the correct part information has been a time consuming and error-prone exercise. At Surefire, we’re constantly looking at how to add real-world value for our users and so we reached out to Infomill, as having such a vast catalogue of parts made perfect sense.”
Heatparts Limited is an established heating and boiler spare parts stockist based in Sheffield that has been trading for 16 Years. The business has built a reputation for its vast knowledge of the industry as well as their excellent customer service. They have an extensive stock consisting of 12,400 line items, including boiler spares, gas cooker and gas fire spares.
Used by stockists throughout the UK, PartsArena TradeCounter helps branch staff identify the right part for their customer the first time, as well as providing RRPs. TradeCounter is used in over 600 stores across the country. Heatparts has been using TradeCounter for several years, and purchased additional licences for staff this year.
Julie Child, Managing Director for Heatparts, writes:
As a customer of Infomill for some years now we have increased our licences from initially one to now five as we more and more see it as an essential tool to help us identify parts required on a daily basis. The benefit to us are immense:
- All Boiler manufacturers including a range of fires and cylinders too, conveniently in the same place. This saves times swapping from disc to disc or trawling the Internet for the information.
- Schematic diagrams on the majority of units to identify the correct part required with the customer. If required, you can also print or email these to the customer.
- Quick and easy navigation which creates a professional impression on your customers.
- All prices hidden but available if required and in some instances an actual picture of the part is available. Prices are in line with manufacturers trade prices.
- New Boilers added in a timely fashion.
All of this comes at an affordable cost which pays for itself in time saved from trying to find the information in separate places.
To learn more about Heatparts Limited, please visit www.heatparts.co.uk
To learn more about how PartsArena TradeCounter can help your business give fantastic customer service, please visit PartsArena Products