Boiler Spares Stockist Realises Immense Benefits from PartsArena Tradecounter

Heatparts Limited is an established heating and boiler spare parts stockist based in Sheffield that has been trading for 16 Years. The business has built a reputation for its vast knowledge of the industry as well as their excellent customer service. They have an extensive stock consisting of 12,400 line items, including boiler spares, gas cooker and gas fire spares.

Used by stockists throughout the UK, PartsArena TradeCounter helps branch staff identify the right part for their customer the first time, as well as providing RRPs. TradeCounter is used in over 600 stores across the country. Heatparts has been using TradeCounter for several years, and purchased additional licences for staff this year.

Julie Child, Managing Director for Heatparts, writes:

As a customer of Infomill for some years now we have increased our licences from initially one to now five as we more and more see it as an essential tool to help us identify parts required on a daily basis. The benefit to us are immense:

  • All Boiler manufacturers including a range of fires and cylinders too, conveniently in the same place. This saves times swapping from disc to disc or trawling the Internet for the information.
  • Schematic diagrams on the majority of units to identify the correct part required with the customer. If required, you can also print or email these to the customer.
  • Quick and easy navigation which creates a professional impression on your customers.
  • All prices hidden but available if required and in some instances an actual picture of the part is available. Prices are in line with manufacturers trade prices.
  • New Boilers added in a timely fashion.

All of this comes at an affordable cost which pays for itself in time saved from trying to find the information in separate places.

To learn more about Heatparts Limited, please visit

To learn more about how PartsArena TradeCounter can help your business give fantastic customer service, please visit PartsArena Products 

PartsArena Integrates with Joblogic Service Management Software

Infomill and Joblogic have partnered to create a software integration between Infomill’s PartsArena solution and the Joblogic Field Service Management system.

Available for full integration with the Joblogic Mobile App, PartsArena provides instant access to technical information, exploded diagrams, service and installation manuals, and parts information, enabling the engineer to correctly identify and record the required parts without any manual intervention.

Click here to watch a demonstration video of the PartsArena integration with Joblogic Service Management Software. 

The overall result is a significant increase in engineer efficiency due to a reduction in time on site and fewer incorrect parts orders. Together this equals happier customers and significant cost savings for the company.

Click here to read how Walker Gas has benefited from the integration.

Infomill partners with Graham for PartsArena Pro free trial and discounted subscription offer

Encouraging heating engineers to understand the value of PartsArena Pro first hand, Infomill has partnered with Graham The Plumbers’ Merchant at Installer 2017, to offer free two week trial and discounted annual subscription offer.

Forming part of the Graham Customer First Area, Infomill will be showing visitors exactly what PartsArena Pro is capable of, when they visit Installer 2017 at the Ricoh Arena (9-11 May). The app includes all Graham part codes in addition to a fully comprehensive industry list.

Working offline on any mobile device (iOS, Android and Windows 8 and 10) the app delivers access to technical manuals, parts codes and interactive exploding diagrams whilst on-site, allowing engineers to swiftly and accurately identify the fault or part required.  This results in less time spent on each job and greater productivity overall.  Other handy features include a “create a job” function (add parts to the job and then share with a third party), Graham stockist locator and the ability to add personal notes to a part or appliance.

Heating engineers that visit the trade show can take advantage of a free two week trial and a 20% discount on a one year subscription, reducing the total annual price to just £180 plus VAT (£3.46 a week or 49p a day). This discount is also available at any branch of Graham The Plumbers’ Merchant from 9th until 31st May. 

Graham has been using PartsArena at its trade counters for many years now, helping its customers to more accurately identify the specific part that they require when at one of their nationwide branches. It is also available to account customers via the Graham website.

“We’re delighted to have PartsArena Pro being showcased in our Customer First Area at Installer 2017 and promoted in our branches until 31st May. It can really help our customers to be more productive with their working day whilst on-site and spend less time returning due to errors in part ordering.”

Simon Hayward, Category Manager Spares of Graham The Plumbers’ Merchant: 

A recent customer survey, undertaken with PartsArena Pro licensed users showed that 100% agreed PartsArena Pro had helped to reduce the cost of gas servicing. In fact, 65% said that PartsArena Pro had helped to reduce the time spent per job for repair visits by at least 15%.

“There is no doubt about the power of PartsArena Pro for heating engineers. It’s been proven time and again. Our challenge is to ensure that all engineers understand this potential and partnering with Graham The Plumbers’ Merchant helps us to educate their customers and offer them a free trial to see for themselves. Few engineers want to give PartsArena Pro up once they’ve tried it!”  

-Jonathan Ralphs, Infomill CEO 

Graham The Plumbers’ MerchantGraham, The Plumbers’ Merchant is a major supplier of plumbing, heating, bathroom materials and renewable solutions…We get what you need! Graham has over 185 branches across the UK, as well as 26 bathroom showrooms. We pride ourselves on Rapid Speed of Response, Unbeatable Availability & The Most Knowledgeable Staff.

Want to learn more about Installer 2017, including how to register for your free ticket?

PartsArena Improves First Time Fix Rates for Roalco

Infomill Partners with Graham The Plumbers’ Merchant to Improve Efficiency for Roalco

Roalco is an Essex-based building maintenance company that successfully handles 7,000 heating systems repairs a month in the social housing sector. The company works closely with Graham The Plumbers Merchant to supply all of its heating parts. Last year, Graham partnered with Infomill to provide Roalco with the PartsArena Pro system to boost the efficiency of Roalco heating engineers whilst improving service delivery to Roalco’s customers.

The partnership has delivered impressive results. With access to technical manuals, exploded diagrams and parts lists, PartsArena Pro enables Roalco’s engineers to quickly identify the correct information, resulting in accurate parts ordering from Graham. Roalco has seen first time fix rates dramatically improve since the integration, resulting in reduced service costs and happier customers.

“The provision of PartsArena Pro has had a positive impact, not only on the engineer diagnosis of the fault. It has enabled an increased first time fix that benefits not only the business but also the client and we’ve seen an increase in our customer satisfaction figures since using it.”  -Gary Last, Contracts Manager, Roalco

Read more about how implementing PartsArena Pro has improved service delivery for Roalco at FMJ Field Management Journal. 

Infomill Rolls Out New Version of PartsArena Pro to 2,600 Heating Engineers

Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts and technical data to over 2,600 licensed users.

With the ability to access the app offline on iOS, Android and Windows, PartsArena Pro has fast become an essential efficiency tool for heating engineers whilst out in the field. Instant access to technical manuals, part imagery, interactive exploded views, parts codes and a stockist locator helps engineers to reduce time on-site and improve the first time fix rate by ensuring much more accurate parts ordering.

The system is being used by heating companies including larger organisations and SME’s to enhance customer service and cut cost on site. Many engineers are benefitting from integration with their field management systems, enabling automated parts ordering.

The January update of PartsArena Pro will see many improvements and enhancements, often developed from valuable user feedback. These include:

  • A new user interface with dropdown menu replacing tabs
  • One-time log-in account for activation
  • Manually add notes to an appliance or part for handy reminders
  • Create a Favourites list of appliances and parts for swift access
  • Quick access to recently viewed parts and documents
  • Copy part codes to a clipboard to paste into external documents
  • Automated feedback forms as part of the help and support available
  • Full on-screen help throughout the app

Comments Jonathan Ralphs, Infomill MD: “We’re very proud of our market-leading app that continues to provide huge efficiency benefits for heating engineers nationwide. Forever wishing to keep PartsArena Pro cutting-edge, we have a highly skilled team that reviews all user feedback in addition to technological advances, to understand how we can make this invaluable app even more effective and intuitive to use. The result being that this updated version will certainly enhance service performance every single day.”

PartsArena Pro is increasingly being integrated into field service management systems to offer efficiencies at every level coupled with a better customer experience. A recent example concerned field service management company Aeromark working with Infomill and Plumb & Parts Center to deliver a brand new, fully integrated system for use by Swale Heating; a ground-breaking USP for this heating company.