Webinar “Overview of Commusoft and PartsArena Pro integration”

Commusoft and PartsArena Pro have partnered to improve efficiency for field service technicians. Learn even more by watching the Commusoft and PartsArena Pro integration webinar!

Key benefits of using PartsArena Pro and Commusoft:

  • Manage and keep track of parts
  • Ensure the right technician has the right part on site
  • Sync in real time back to the office and increase technician utilisation rates
  • Track the cost and sales price of parts
  • Faster diagnosis, fewer errors and return visits
  • Engineers spend less time on-site
  • Engineers complete more jobs per day
  • Customers enjoy a faster fix

PartsArena integration noted in H&V Award

Plumbing and heating specialist, A.C. Wilgar were delighted to win Smart Installer of the Year at the 2018 H&V Awards this month. Powered by Surefire field service software, the company has invested in its own pioneering app, with the latest integration being the addition of PartsArena data for optimal efficiencies in servicing.

Now in their 24th year, the H&V Awards are an annual celebration of excellence, forward thinking and the highest achievements across all areas of the UK building services industry supply chain including installers and service and maintenance companies.

In the past year, A.C.Wilgar, which has 3,000 customers on maintenance contracts and a turnover of £2.3m, has spent 7% of its turnover on developing and maintaining the Surefire app. The PartsArena integration was accompanied by a link up to the Wolseley database, enabling field service engineers to view parts numbers and “live” prices whilst on-site, delivering exemplary customer service. The award-winning company said: “To our knowledge, no other plumbing and heating firm has developed anything like this tool in-house”.

Surefire helps many hundreds of engineers in the heating and plumbing industry to organise and manage their day-to-day activities via an iOS enabled mobile device, streamlining work processes and minimising the requirement for time spent on paperwork and duplication of effort.

Of the awards achievement for A.C. Wilgar, Jonathan Ralphs, Infomill CEO said: “It’s hugely gratifying to be directly associated with a proactive plumbing and heating specialist that achieves high profile award recognition for their integration work that included PartsArena. We congratulate A.C. Wilgar in their forward-thinking move to enhance both productivity and customer service. It’s the perfect demonstration of just how powerful PartsArena can be when incorporated into field service software.”

ROCC Helps Housing Sector with PartsArena Pro Integration

A long-standing and trusted specialist in the UK housing sector, ROCC has fully integrated PartsArena Pro into its Uniclass software, helping gas service teams benefit from an end-to-end system that will enhance productivity and facilitate meeting stringent operational targets for gas boiler maintenance.

With well over 30 years’ experience, ROCC is a G-Cloud registered supplier for the social housing market, offering an innovative range of technology products and support to improve productivity and operational excellence in all areas. Whilst ROCC’s Uniclass software provides a robust and streamlined system for managing housing repairs and maintenance services, the company had identified a knowledge “gap” where boiler technical information was concerned.

Comments Peter Luck, Technical Director at ROCC: “Continually working to develop our products, we could see the frustration that housing associations experience when knowledge and data is disparate. PartsArena Pro has been an effective tool, long-used in the housing sector, but generally on a stand-alone basis. By fully integrating PartsArena Pro into Uniclass, heating engineers have a powerful and streamlined system that gives them accurate information at their fingertips, enabling them to find the correct parts and transfer the parts list to the job record directly. This in turn can reduce costs, improve tenant satisfaction and help to meet challenging KPIs.”

Heating engineers have historically held a great deal of essential parts information in their heads, which becomes a difficulty when they leave the company or retire. It is a practical impossibility to carry a full set of boiler manuals around, or to ensure that every boiler location displays one. Access to PartsArena Pro entirely deals with these challenges, regardless of the number of engineers that require access to this ever-growing bank of knowledge.

The leading heating parts identification software in the UK, PartsArena Pro provides essential data on more than 180,000 unique parts from no less than 110 different brands. Updated daily, it can provide engineers with 23,000 interactive, exploded diagrams to help with fault diagnosis, before providing the correct parts number to ensure far more accurate ordering. Stockist information is also held in PartsArena Pro, to allow for completion of the job, right up to parts ordering.

“We’re delighted to have worked closely with ROCC to integrate PartsArena Pro into Uniclass and this will pay huge dividends to the housing sector as a whole,” says Jonathan Ralphs, CEO of Infomill Ltd. “Leaders in their field, ROCC have great insight into the issues that housing associations face and their ever-improving products and support deliver excellent results where productivity, efficiency and cost management is concerned. We look forward to a long-term partnership with ROCC and their many customers,” he adds.

Click here for more information on ROCC.

Commusoft Field Service App Chooses PartsArena Pro Integration

An all-in-one job management software that is perfect for field service operations, whether a company has two or 500 engineers, Commusoft now offers PartsArena Pro as a fully integrated service, helping engineers to achieve faster and more accurate fixes every day.

The Commusoft app, which operates on Android and can be accessed via most mobile devices, already connects the office, engineers and customers for many daily communication and organisational tasks such as booking appointments, job management and invoicing. The addition of PartsArena Pro will now be welcomed by heating engineers when out in the field, enabling them to easily identify the fault and part number required through direct access to technical manuals, exploded diagrams and parts number lists. The details are added to the job and an order placed by the office immediately. It’s one more essential function that can now be achieved via the Commusoft app, making this software even more powerful and driving further efficiencies and cost savings.

This is exactly how field service software businesses can benefit from PartsArena Pro, as Infomill CEO, Jonathan Ralphs explains: “We’re talking to an increasing number of field service operators when it comes to PartsArena Pro integration. Engineers and service companies want to use one piece of software that solves all of their problems and helps them to become more productive, which in turn will reduce their operating costs. The right technology is clearly the answer and with regard to heating engineers, PartsArena Pro – the leading source of parts information in the UK – has become an essential tool.”

Commusoft offers software that is suitable for very small businesses in addition to much larger operators. Indeed, one of the advantages of the software is that it can grow with the business.

For further information about how you can integrate PartsArena Pro into your field service software, please get in touch with us to learn more.

PartsArena Data Integrated into Surefire Software’s Field Service Solution

Enhancing the productivity of Surefire as a field service software tool for hundreds of UK heating engineers.

PartsArena data has now been fully integrated into the Surefire platform, which is available on iOS-enabled mobile devices. The proactive move will help more engineers to reduce their servicing costs and spend less time on site.

A mobile field service software brand with ten years of history behind it, Surefire Software helps engineers in the heating and plumbing industry to organise and manage their day-to-day activities whilst out in the field, streamlining work processes and minimising the requirement for time spent on paperwork and duplication of effort. The addition of PartsArena data, drawn directly from the leading parts identification data library for the heating industry, enables swift identification of the spare part required whilst on-site and easy logging of the parts number to the correct job, ready for accurate ordering. The data is almost “real time” up to date due to a bespoke content management system that delivers updates daily.

It’s a really smart integration for Surefire and an excellent example of how field service management companies can enhance their products by partnering with data providers such as Infomill to create a more efficient system for their customers, helping them save both time and money in their field service operations.

Comments Jonathan Ralphs, Infomill CEO: “Increasingly, we are working with field service companies to integrate into their existing set-up and PartsArena is a unique product to add real value and a strong USP to those targeting the heating industry. We’re now talking to many other industries however, with the same parts information management principle in mind. Efficiency is absolutely key for businesses targeted with stringent KPIs and a fully integrated field service management system can pay huge dividends in this area.”

Suki Parwana, Business Development Manager at Surefire says: “Generally, searching for and obtaining the correct part information has been a time consuming and error-prone exercise. At Surefire, we’re constantly looking at how to add real-world value for our users and so we reached out to Infomill, as having such a vast catalogue of parts made perfect sense.”

To learn more about how Infomill can help you enhance your field service software, please visit or contact us.

Boiler Spares Stockist Realises Immense Benefits from PartsArena Tradecounter

Heatparts Limited is an established heating and boiler spare parts stockist based in Sheffield that has been trading for 16 Years. The business has built a reputation for its vast knowledge of the industry as well as their excellent customer service. They have an extensive stock consisting of 12,400 line items, including boiler spares, gas cooker and gas fire spares.

Used by stockists throughout the UK, PartsArena TradeCounter helps branch staff identify the right part for their customer the first time, as well as providing RRPs. TradeCounter is used in over 600 stores across the country. Heatparts has been using TradeCounter for several years, and purchased additional licences for staff this year.

Julie Child, Managing Director for Heatparts, writes:

As a customer of Infomill for some years now we have increased our licences from initially one to now five as we more and more see it as an essential tool to help us identify parts required on a daily basis. The benefit to us are immense:

  • All Boiler manufacturers including a range of fires and cylinders too, conveniently in the same place. This saves times swapping from disc to disc or trawling the Internet for the information.
  • Schematic diagrams on the majority of units to identify the correct part required with the customer. If required, you can also print or email these to the customer.
  • Quick and easy navigation which creates a professional impression on your customers.
  • All prices hidden but available if required and in some instances an actual picture of the part is available. Prices are in line with manufacturers trade prices.
  • New Boilers added in a timely fashion.

All of this comes at an affordable cost which pays for itself in time saved from trying to find the information in separate places.

To learn more about Heatparts Limited, please visit

To learn more about how PartsArena TradeCounter can help your business give fantastic customer service, please visit PartsArena Products 

PartsArena Integrates with Joblogic Service Management Software

Infomill and Joblogic have partnered to create a software integration between Infomill’s PartsArena solution and the Joblogic Field Service Management system.

Available for full integration with the Joblogic Mobile App, PartsArena provides instant access to technical information, exploded diagrams, service and installation manuals, and parts information, enabling the engineer to correctly identify and record the required parts without any manual intervention.

Click here to watch a demonstration video of the PartsArena integration with Joblogic Service Management Software. 

The overall result is a significant increase in engineer efficiency due to a reduction in time on site and fewer incorrect parts orders. Together this equals happier customers and significant cost savings for the company.

Click here to read how Walker Gas has benefited from the integration.

Infomill partners with Graham for PartsArena Pro free trial and discounted subscription offer

Encouraging heating engineers to understand the value of PartsArena Pro first hand, Infomill has partnered with Graham The Plumbers’ Merchant at Installer 2017, to offer free two week trial and discounted annual subscription offer.

Forming part of the Graham Customer First Area, Infomill will be showing visitors exactly what PartsArena Pro is capable of, when they visit Installer 2017 at the Ricoh Arena (9-11 May). The app includes all Graham part codes in addition to a fully comprehensive industry list.

Working offline on any mobile device (iOS, Android and Windows 8 and 10) the app delivers access to technical manuals, parts codes and interactive exploding diagrams whilst on-site, allowing engineers to swiftly and accurately identify the fault or part required.  This results in less time spent on each job and greater productivity overall.  Other handy features include a “create a job” function (add parts to the job and then share with a third party), Graham stockist locator and the ability to add personal notes to a part or appliance.

Heating engineers that visit the trade show can take advantage of a free two week trial and a 20% discount on a one year subscription, reducing the total annual price to just £180 plus VAT (£3.46 a week or 49p a day). This discount is also available at any branch of Graham The Plumbers’ Merchant from 9th until 31st May. 

Graham has been using PartsArena at its trade counters for many years now, helping its customers to more accurately identify the specific part that they require when at one of their nationwide branches. It is also available to account customers via the Graham website.

“We’re delighted to have PartsArena Pro being showcased in our Customer First Area at Installer 2017 and promoted in our branches until 31st May. It can really help our customers to be more productive with their working day whilst on-site and spend less time returning due to errors in part ordering.”

Simon Hayward, Category Manager Spares of Graham The Plumbers’ Merchant: 

A recent customer survey, undertaken with PartsArena Pro licensed users showed that 100% agreed PartsArena Pro had helped to reduce the cost of gas servicing. In fact, 65% said that PartsArena Pro had helped to reduce the time spent per job for repair visits by at least 15%.

“There is no doubt about the power of PartsArena Pro for heating engineers. It’s been proven time and again. Our challenge is to ensure that all engineers understand this potential and partnering with Graham The Plumbers’ Merchant helps us to educate their customers and offer them a free trial to see for themselves. Few engineers want to give PartsArena Pro up once they’ve tried it!”  

-Jonathan Ralphs, Infomill CEO 

Graham The Plumbers’ MerchantGraham, The Plumbers’ Merchant is a major supplier of plumbing, heating, bathroom materials and renewable solutions…We get what you need! Graham has over 185 branches across the UK, as well as 26 bathroom showrooms. We pride ourselves on Rapid Speed of Response, Unbeatable Availability & The Most Knowledgeable Staff.

Want to learn more about Installer 2017, including how to register for your free ticket?

PartsArena Improves First Time Fix Rates for Roalco

Infomill Partners with Graham The Plumbers’ Merchant to Improve Efficiency for Roalco

Roalco is an Essex-based building maintenance company that successfully handles 7,000 heating systems repairs a month in the social housing sector. The company works closely with Graham The Plumbers Merchant to supply all of its heating parts. Last year, Graham partnered with Infomill to provide Roalco with the PartsArena Pro system to boost the efficiency of Roalco heating engineers whilst improving service delivery to Roalco’s customers.

The partnership has delivered impressive results. With access to technical manuals, exploded diagrams and parts lists, PartsArena Pro enables Roalco’s engineers to quickly identify the correct information, resulting in accurate parts ordering from Graham. Roalco has seen first time fix rates dramatically improve since the integration, resulting in reduced service costs and happier customers.

“The provision of PartsArena Pro has had a positive impact, not only on the engineer diagnosis of the fault. It has enabled an increased first time fix that benefits not only the business but also the client and we’ve seen an increase in our customer satisfaction figures since using it.”  -Gary Last, Contracts Manager, Roalco

Read more about how implementing PartsArena Pro has improved service delivery for Roalco at FMJ Field Management Journal.