This video provides a demonstration of the recent integration between PartsArena Pro and Trimble‘s Service Manager Engineer app. The overall result is an increase in engineer efficiency due to a reduction in time on site and fewer incorrect parts orders, creating happier customers and significant cost savings for users.
Enhancing the productivity of Surefire as a field service software tool for hundreds of UK heating engineers.
PartsArena data has now been fully integrated into the Surefire platform, which is available on iOS-enabled mobile devices. The proactive move will help more engineers to reduce their servicing costs and spend less time on site.
A mobile field service software brand with ten years of history behind it, Surefire Software helps engineers in the heating and plumbing industry to organise and manage their day-to-day activities whilst out in the field, streamlining work processes and minimising the requirement for time spent on paperwork and duplication of effort. The addition of PartsArena data, drawn directly from the leading parts identification data library for the heating industry, enables swift identification of the spare part required whilst on-site and easy logging of the parts number to the correct job, ready for accurate ordering. The data is almost “real time” up to date due to a bespoke content management system that delivers updates daily.
It’s a really smart integration for Surefire and an excellent example of how field service management companies can enhance their products by partnering with data providers such as Infomill to create a more efficient system for their customers, helping them save both time and money in their field service operations.
Comments Jonathan Ralphs, Infomill CEO: “Increasingly, we are working with field service companies to integrate into their existing set-up and PartsArena is a unique product to add real value and a strong USP to those targeting the heating industry. We’re now talking to many other industries however, with the same parts information management principle in mind. Efficiency is absolutely key for businesses targeted with stringent KPIs and a fully integrated field service management system can pay huge dividends in this area.”
Suki Parwana, Business Development Manager at Surefire says: “Generally, searching for and obtaining the correct part information has been a time consuming and error-prone exercise. At Surefire, we’re constantly looking at how to add real-world value for our users and so we reached out to Infomill, as having such a vast catalogue of parts made perfect sense.”
Heatparts Limited is an established heating and boiler spare parts stockist based in Sheffield that has been trading for 16 Years. The business has built a reputation for its vast knowledge of the industry as well as their excellent customer service. They have an extensive stock consisting of 12,400 line items, including boiler spares, gas cooker and gas fire spares.
Used by stockists throughout the UK, PartsArena TradeCounter helps branch staff identify the right part for their customer the first time, as well as providing RRPs. TradeCounter is used in over 600 stores across the country. Heatparts has been using TradeCounter for several years, and purchased additional licences for staff this year.
Julie Child, Managing Director for Heatparts, writes:
As a customer of Infomill for some years now we have increased our licences from initially one to now five as we more and more see it as an essential tool to help us identify parts required on a daily basis. The benefit to us are immense:
- All Boiler manufacturers including a range of fires and cylinders too, conveniently in the same place. This saves times swapping from disc to disc or trawling the Internet for the information.
- Schematic diagrams on the majority of units to identify the correct part required with the customer. If required, you can also print or email these to the customer.
- Quick and easy navigation which creates a professional impression on your customers.
- All prices hidden but available if required and in some instances an actual picture of the part is available. Prices are in line with manufacturers trade prices.
- New Boilers added in a timely fashion.
All of this comes at an affordable cost which pays for itself in time saved from trying to find the information in separate places.
To learn more about Heatparts Limited, please visit www.heatparts.co.uk
To learn more about how PartsArena TradeCounter can help your business give fantastic customer service, please visit PartsArena Products
Infomill and Joblogic have partnered to create a software integration between Infomill’s PartsArena solution and the Joblogic Field Service Management system.
Available for full integration with the Joblogic Mobile App, PartsArena provides instant access to technical information, exploded diagrams, service and installation manuals, and parts information, enabling the engineer to correctly identify and record the required parts without any manual intervention.
The overall result is a significant increase in engineer efficiency due to a reduction in time on site and fewer incorrect parts orders. Together this equals happier customers and significant cost savings for the company.
Encouraging heating engineers to understand the value of PartsArena Pro first hand, Infomill has partnered with Graham The Plumbers’ Merchant at Installer 2017, to offer free two week trial and discounted annual subscription offer.
Forming part of the Graham Customer First Area, Infomill will be showing visitors exactly what PartsArena Pro is capable of, when they visit Installer 2017 at the Ricoh Arena (9-11 May). The app includes all Graham part codes in addition to a fully comprehensive industry list.
Working offline on any mobile device (iOS, Android and Windows 8 and 10) the app delivers access to technical manuals, parts codes and interactive exploding diagrams whilst on-site, allowing engineers to swiftly and accurately identify the fault or part required. This results in less time spent on each job and greater productivity overall. Other handy features include a “create a job” function (add parts to the job and then share with a third party), Graham stockist locator and the ability to add personal notes to a part or appliance.
Heating engineers that visit the trade show can take advantage of a free two week trial and a 20% discount on a one year subscription, reducing the total annual price to just £180 plus VAT (£3.46 a week or 49p a day). This discount is also available at any branch of Graham The Plumbers’ Merchant from 9th until 31st May.
Graham has been using PartsArena at its trade counters for many years now, helping its customers to more accurately identify the specific part that they require when at one of their nationwide branches. It is also available to account customers via the Graham website.
“We’re delighted to have PartsArena Pro being showcased in our Customer First Area at Installer 2017 and promoted in our branches until 31st May. It can really help our customers to be more productive with their working day whilst on-site and spend less time returning due to errors in part ordering.”
–Simon Hayward, Category Manager Spares of Graham The Plumbers’ Merchant:
A recent customer survey, undertaken with PartsArena Pro licensed users showed that 100% agreed PartsArena Pro had helped to reduce the cost of gas servicing. In fact, 65% said that PartsArena Pro had helped to reduce the time spent per job for repair visits by at least 15%.
“There is no doubt about the power of PartsArena Pro for heating engineers. It’s been proven time and again. Our challenge is to ensure that all engineers understand this potential and partnering with Graham The Plumbers’ Merchant helps us to educate their customers and offer them a free trial to see for themselves. Few engineers want to give PartsArena Pro up once they’ve tried it!”
-Jonathan Ralphs, Infomill CEO
Graham The Plumbers’ Merchant: Graham, The Plumbers’ Merchant is a major supplier of plumbing, heating, bathroom materials and renewable solutions…We get what you need! Graham has over 185 branches across the UK, as well as 26 bathroom showrooms. We pride ourselves on Rapid Speed of Response, Unbeatable Availability & The Most Knowledgeable Staff.
Want to learn more about Installer 2017, including how to register for your free ticket?
Infomill Partners with Graham The Plumbers’ Merchant to Improve Efficiency for Roalco
Roalco is an Essex-based building maintenance company that successfully handles 7,000 heating systems repairs a month in the social housing sector. The company works closely with Graham The Plumbers Merchant to supply all of its heating parts. Last year, Graham partnered with Infomill to provide Roalco with the PartsArena Pro system to boost the efficiency of Roalco heating engineers whilst improving service delivery to Roalco’s customers.
The partnership has delivered impressive results. With access to technical manuals, exploded diagrams and parts lists, PartsArena Pro enables Roalco’s engineers to quickly identify the correct information, resulting in accurate parts ordering from Graham. Roalco has seen first time fix rates dramatically improve since the integration, resulting in reduced service costs and happier customers.
“The provision of PartsArena Pro has had a positive impact, not only on the engineer diagnosis of the fault. It has enabled an increased first time fix that benefits not only the business but also the client and we’ve seen an increase in our customer satisfaction figures since using it.” -Gary Last, Contracts Manager, Roalco
Heating World of Spares becomes the first independent heating parts merchant to embed PartsArena on its ecommerce website.
Competitive advantage can come in several ways and in today’s fierce market place, most businesses need every ounce that they can get. A valued Infomill customer for many years, independent heating parts merchant, Heating World of Spares has forged ahead to offer its customers a forward-thinking system that will keep them coming back for more. This surely, is what every business strives for – loyal customers that stick to us like glue and relentlessly trade with us.
Retaining customer focus
Established in 2006, Heating World of Spares (HWOS) was developed by a family of heating engineers. Knowing the needs of their customers inside out, the company has worked hard to provide a competitively priced range of heating parts to trade customers across the UK and into Europe.
“HWOS specialises in heating spares. Our complete service is built around speed, efficiency and accuracy at a competitive price,” comments Aaron Scott, HWOS MD
They always say that if you stand still you fall behind in business. This is never more true where technology is concerned. And yet the right technology choices can place you a full step (even a leap) ahead of your competition.
Bravely embracing ecommerce and an integrated system
HWOS realised that it was no longer enough to offer their customers an ecommerce website that focused purely on the order. They needed to offer the very best method of accurately identifying the correct parts and ordering them quickly – all whilst on-site, fixing the fault. That after all, is the objective of every heating engineer out in the field.
Having used Infomill’s TradeCounter system for many years, the benefits of harnessing powerful software were clear – PartsArena integration was the obvious next step for HWOS.
And so now, when a HWOS customer logs in to the website, they can directly work with PartsArena to identify the fault and confirm the part that needs to be ordered – wherever they are working. They can then go on to check stock with HWOS and place an order online, there and then. No lengthy phone calls, no head scratching and no return visit with the wrong part.
Now this is what I call a service that has actually been designed with the customer in mind. It’s clear to see why HWOS is starting to see a rise in heating part sales and will hopefully welcome new trade customers to its fold, amongst many extremely loyal customers.
We like nothing better than to see a customer excel in their line of business. It’s always good to be part of a success story and the HWOS narrative is certainly heading that way. Our advice? Start looking at the bigger picture and assessing how you can offer a glue-sticking service to your customers. The return on investment can be tremendous and it can put you light years ahead of your competition.
Visit Heating World of Spares at: www.hwos.co.uk
Heating engineers across the UK will enjoy a new, updated version of PartsArena Pro from January 2017 as creator, Infomill rolls out its latest improvements to the leading source of heating parts and technical data to over 2,600 licensed users.
With the ability to access the app offline on iOS, Android and Windows, PartsArena Pro has fast become an essential efficiency tool for heating engineers whilst out in the field. Instant access to technical manuals, part imagery, interactive exploded views, parts codes and a stockist locator helps engineers to reduce time on-site and improve the first time fix rate by ensuring much more accurate parts ordering.
The system is being used by heating companies including larger organisations and SME’s to enhance customer service and cut cost on site. Many engineers are benefitting from integration with their field management systems, enabling automated parts ordering.
The January update of PartsArena Pro will see many improvements and enhancements, often developed from valuable user feedback. These include:
- A new user interface with dropdown menu replacing tabs
- One-time log-in account for activation
- Manually add notes to an appliance or part for handy reminders
- Create a Favourites list of appliances and parts for swift access
- Quick access to recently viewed parts and documents
- Copy part codes to a clipboard to paste into external documents
- Automated feedback forms as part of the help and support available
- Full on-screen help throughout the app
Comments Jonathan Ralphs, Infomill MD: “We’re very proud of our market-leading app that continues to provide huge efficiency benefits for heating engineers nationwide. Forever wishing to keep PartsArena Pro cutting-edge, we have a highly skilled team that reviews all user feedback in addition to technological advances, to understand how we can make this invaluable app even more effective and intuitive to use. The result being that this updated version will certainly enhance service performance every single day.”
PartsArena Pro is increasingly being integrated into field service management systems to offer efficiencies at every level coupled with a better customer experience. A recent example concerned field service management company Aeromark working with Infomill and Plumb & Parts Center to deliver a brand new, fully integrated system for use by Swale Heating; a ground-breaking USP for this heating company.
A recent project undertaken with a collection of leading businesses highlights just how powerful PartsArena Pro integration can be when it is fully embedded into a field service management system – in fact, such a move can offer substantial cost savings whilst greatly enhancing customer service.
Working closely with Aeromark, a leading field service management provider, Infomill helped to create a wholly integrated service management system from first visit to fix. In Aeromark’s case, this has been undertaken for use by Swale Heating, drawing stock from Wolseley UK.
PartsArena Pro is the leading source of approved boiler manuals and parts data for the UK heating industry. It is used by more than 20,000 service and breakdown engineers, offering significant time efficiencies and cost savings due to swift and accurate diagnosis of the parts required to fix the problem. Imagine the power of this tool when it is totally integrated into your system!
Here’s how the Aeromark PartsArena Pro integration works for Swale Heating
- Swale Heating receives a job order and Smarter Parts (the name of the new integrated system) identifies the Asset and Serial Number, matching common faults with previously ordered parts for the same model.
- Route location is used to schedule the best engineer for the job, from their team of 280. All information is instantly sent to their mobile device.
- The engineer goes on site. They use PartsArena Pro to gain instant access to technical information required, viewing exploded diagrams, service and installation manuals in addition to parts lists.
- The replacement parts are identified – selected by clicking on a link or a diagram hotspot. This information is instantly passed back to Aeromark.
- Live stock levels are checked at all Wolseley UK branches in addition to the location of customer vans in the vicinity in real time.
- The system automatically orders the parts for either immediate collection or delivery, depending on the forecast travel time.
Significant cost savings, excellent service
It’s the combination that all businesses strive for – to achieve sustainable, long-term cost savings whilst offering excellent customer service. This example of ingenious integration will help to deliver just this for Swale Heating.
No more incorrect parts ordered. No more time-consuming manual ordering. Far fewer re-visits, which reduce profitability.
Having used a stand-alone version of PartsArena Pro since 2007, Swale Heating already considers it “essential to our daily operation, playing a huge part in us delivering great service to all of our customers.”
But with such a huge number of engineers to organise on a daily basis, the seamless integration of PartsArena Pro into the Aeromark system will take Swale Heating to the next level, offering a significant point of difference to all of its customers.
Steve Parish, CIO of Swale Heating comments: “The Plumb and Parts Center eBusiness team together with Infomill’s PartsArena Pro solution and Aeromark have worked well together to implement an efficient system which will help move our business forward significantly in a demanding market. Not only this, we can also tailor our service to the most convenient time for our customers, with limited impact on the business.”
PartsArena Pro can revolutionise your business
The sheer power of PartsArena Pro is unrivalled. Not only is it an essential working tool for 20,000 heating engineers on a daily basis, the further that it is integrated into the field service system, the greater the business benefits.
Put simply, PartsArena Pro integration makes your business operate more efficiently. And with that, come many advantages.
Aeromark is proud to now have a powerful solution that confidently tackles the most difficult issues faced today in field service management.
Roger Marks, MD of Aeromark explains: “This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations – getting the right parts, to the right place, in the optimum time. We are now even able to forecast delivery times for the more obscure non- stock items and optimise dynamically whether the engineer should collect or order for delivery based on daily workload and travel times”.
We’d love to chat about your service and system challenges to see if we can make your business more efficient.