Comp
No
5116859
-
Iss
1
-
09/05
User
s
Operating
Instructions
&
Important
Warranty
Information
Baxi
Platinum
System
24
HE
Gas
Fired
Wall
Mounted
Condensing
Boiler
Please
keep
these
instructions
safe
.
Should
you
move
house
, please
hand
them
over
to
the
next
occupier
.
page
1
Natural
Gas
Baxi
Platinum
System
24
HE
G
.C
.No
41
077
92
Baxi
is
one
of
the
leading
manufacturers
of
domestic
heating
products
in
the
UK
.
Our
first
priority
is
to
give
a
high
quality
service
to
our
customers
. Quality
is
designed
into
every
Baxi
product
-
products
which
fulfil
the
demands
and
needs
of
customers
, offering
choice
, efficiency
and
reliability
.
To
keep
ahead
of
changing
trends
, we
have
made
a
commitment
to
develop
new
ideas
using
the
latest
technology
-
with
the
aim
of
continuing
to
make
the
products
that
customers
want
to
buy
.
Everyone
who
works
at
Baxi
has
a
commitment
to
quality
because
we
know
that
satisfied
customers
mean
continued
success
.
We
hope
you
get
a
satisfactory
service
from
Baxi
. If
not
, please
let
us
know
.
5
Years
Free
Warranty
-
register
today
To
receive
your
5
years
free
warranty
please
complete
the
form
supplied
with
the
boiler
or
simply
call
heateam
, the
service
division
of
Baxi
Potterton
on
08700
60
30
60
.
Warranty
heateam
the
service
division
of
Baxi
Potterton
provide
a
5
year
free
warranty
for
your
peace
of
mind
. Once
your
boiler
is
registered
with
us
and
in
the
unlikely
event
your
boiler
develops
a
fault
and
your
installer
is
unable
to
assist
, heateam
will
provide
a
free
service
to
you
provided
the
boiler
is
under
5
years
old
.
Otherwise
heateam
will
offer
a
competitive
fixed
price
repair
rate
including
parts
, labour
and
VAT
. To
arrange
an
engineer
visit
either
in
warranty
or
out
, please
call
heateam
on
08700
60
30
60
.
It
would
help
if
you
had
your
boiler
serial
number
when
you
call
,
the
serial
number
is
shown
on
the
back
cover
of
this
guide
.
Annual
Service
To
ensure
you
receive
the
maximum
efficiency
from
your
boiler
we
recommend
your
boiler
has
an
annual
service
so
you
and
your
family
can
continue
to
enjoy
heating
and
hot
water
comfort
.
To
arrange
an
annual
service
from
one
of
our
Baxi
Potterton
heating
experts
, please
call
heateam
on
08700
60
30
60
to
arrange
a
visit
convenient
to
you
.
Benchmark
Commissioning
Check
List
Please
ensure
that
your
installer
hands
you
the
boiler
Installation
& Service
Instructions
with
the
Benchmark
Commissioning
Checklist
sections
completed
. The
details
in
the
Checklist
will
be
required
in
the
event
of
any
warranty
work
. Keep
the
instructions
in
a
safe
place
and
ensure
that
the
Service
Interval
Record
at
the
back
is
completed
at
each
service
visit
.
Baxi
is
a
BS-EN
ISO
9001
Accredited
Company
page
2
Your
Potterton
Promax
System
24
HE
is
a
gas
fired
,
room
sealed
, powered
flue
condensing
system
boiler
,
providing
central
heating
and
hot
water
for
your
home
. It
is
fully
automatic
and
does
not
have
a
pilot
light
.
Due
to
the
high
efficiency
and
resultant
low
flue
gas
temperature
when
in
condensing
mode
a
white
plume
of
condensate
will
be
emitted
from
the
terminal
. This
will
be
particularly
evident
during
periods
of
low
outside
temperature
.
The
facia
panel
is
behind
the
hinged
lower
door
panel.
As
well
as
the
On/Off/Reset
selector
switch,
temperature
control
knob
and
pressure
gauge,
the
facia
incorporates
an
illuminated
temperature
and
fault
diagnosis
display.
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Fig
.3
page
3
The
Central
Heating
and
Hot
Water
you
need
will
be
available
when
the
gas
and
electricity
supplies
to
the
boiler
are
turned
on
with
the
timer
and
other
heating
controls
in
your
system
set
correctly
.
Other
heating
controls
are
items
such
as
room
thermostats
, cylinder
thermostats
and
thermostatic
radiator
valves
. To
give
the
most
energy
efficient
performance
these
controls
can
switch
your
boiler
on
and
off
even
when
your
timer
is
on
. Instructions
on
how
to
use
your
programmer
and
other
heating
controls
should
have
been
supplied
with
the
items
. Baxi
Potterton
also
produce
a
guide
How
to
get
the
best
out
of
your
NEW
Central
Heating
System
. Telephone
our
Literature
Hotline
on
08706
060
623
to
request
your
free
copy
.
Ensure
that
the
electricity
and
gas
supplies
are
turned
on
.
Check
that
the
central
heating
pressure
is
at
least
0
.5
bar
(Fig
.
4
).
Turn
the
On/Off/Reset
selector
switch
anticlockwise
from
the
off
position
(Fig
. 6
) to
the
on
position
(Fig
.
7
).
On
Position
: In
this
position
the
boiler
will
provide
central
heating
or
domestic
hot
water
according
to
demand
(Fig
.
7
).
The
boiler
on
(
) will
illuminate
(Fig
. 5
) when
there
is
a
demand
.
The
display
will
illuminate
showing
the
current
boiler
temperature
in
degrees
centigrade
.
The
boiler
will
light
automatically
on
demand
.
The
burner
on
indicator
(
) will
illuminate
when
the
boiler
is
operating
and
the
main
burner
is
on
(Fig
.
5
).
IMPORTANT
:
When
the
selector
switch
is
in
the
0
(Off
) position
the
electrical
supply
to
the
boiler
is
isolated
. The
boiler
will
not
operate
.
page
4
The
water
flow
temperature
can
be
adjusted
between
30
° C
(± 5
° C
) minimum
and
85
° C
(± 5
° C
) maximum
.
Turn
the
control
knob
clockwise
to
increase
the
temperature
(Fig
. 8
). As
the
control
knob
is
turned
the
selected
temperature
is
displayed
for
approximately
4
seconds
, the
display
then
reverts
to
the
current
boiler
temperature
.
In
normal
winter
usage
we
recommend
that
the
temperature
be
set
at
maximum
.
Fig
.8
If
a
fault
occurs
on
the
boiler
an
error
code
may
be
shown
on
the
facia
display
.
The
codes
are
either
two
or
three
digit
, preceded
by
the
letter
'E
'. For
example
, code
E133
will
be
displayed
by
'E1
'
alternating
with
'33
'. E50
is
shown
as
'E
' then
'50
'.
E20
, E28
, E50
, E125
& E160
indicate
faulty
components
.
You
should
make
a
note
of
the
displayed
error
code
and
contact
your
installer
or
service
engineer
.
If
E110
or
E130
is
displayed
overheat
of
the
primary
water
or
flue
system
has
occurred
. Turn
the
selector
switch
to
the
reset
position
and
hold
for
at
least
5
seconds
. If
the
boiler
does
not
relight
, or
the
code
is
displayed
regularly
contact
your
installer
or
service
engineer
.
E119
is
displayed
when
the
primary
water
pressure
is
less
than
0
.5
bar
. After
repressurising
the
system
the
boiler
should
operate
. Your
installer
will
be
able
to
advise
you
about
the
method
of
repressurising
.
See
page
8
for
further
details
.
E133
indicates
that
the
gas
supply
has
been
interrupted
,
ignition
has
failed
or
the
flame
has
not
been
detected
.
Ensure
that
the
gas
supply
has
not
been
turned
off
, and
turn
the
selector
switch
to
the
reset
position
and
hold
for
at
least
5
seconds
. If
the
boiler
does
not
relight
, or
the
code
is
displayed
regularly
contact
your
installer
or
service
engineer
.
Fig
.9
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page
5
1
. To
reset
the
boiler
turn
the
selector
switch
fully
anticlockwise
against
the
spring
pressure
for
approximately
5
seconds
and
release
.
1
. With
the
selector
switch
in
the
On
Position
(Fig
.
11
) the
pump
will
automatically
operate
for
1
minute
in
every
24
hours
to
prevent
sticking
.
page
6
2
.6
Central
Heating
System
Pressure
1
. The
water
pressure
in
the
central
heating
system
is
indicated
by
the
pressure
gauge
.
2
. With
the
system
cold
and
the
boiler
not
operating
the
pressure
should
be
at
least
0
.5
bar
. During
operation
the
pressure
should
not
exceed
2
.5
bar
, and
will
normally
be
between
1
.0
and
2
.0
(Figs
. 12
& 13
).
3
. A
pressure
of
3
or
greater
indicates
a
fault
. The
safety
pressure
relief
valve
will
operate
, at
a
pressure
of
3
(Fig
.
14
).
It
is
important
that
your
Installer
or
Service
Engineer
is
contacted
as
soon
as
possible
.
4
. The
minimum
pressure
for
correct
operation
is
0
.5
. If
the
pressure
falls
below
0
.5
, this
may
indicate
a
leak
on
the
central
heating
system
(Fig
. 15
).
1
. For
short
periods
: Turn
the
selector
switch
to
the
Off
position
(Fig
. 16
).
2
. For
long
periods
: Turn
off
the
selector
switch
(Fig
.16
),
electricity
and
gas
supplies
.
If
your
home
is
to
be
left
unoccupied
for
long
periods
during
cold
weather
the
boiler
and
whole
system
should
be
drained
unless
there
is
additional
frost
protection
.
3
. Your
installer
will
advise
you
about
frost
protection
and
draining
the
system
.
IMPORTANT
:
When
the
selector
switch
is
in
the
0
(Off
) position
the
electrical
supply
to
the
boiler
is
isolated
. The
boiler
will
not
operate
.
Fig
. 16
The
frost
protection
feature
will
operate
when
the
selector
switch
is
in
the
On
position
.
The
gas
and
electrical
supplies
to
the
boiler
must
be
on
and
then
system
pressure
be
within
the
range
described
above
.
If
the
system
temperature
falls
below
5
°C
, then
the
boiler
will
operate
until
the
water
temperature
has
been
raised
.
Further
frost
protection
can
be
incorporated
by
using
a
frost
thermostat
to
protect
the
whole
system
.
page
7
This
appliance
must
have
been
installed
in
accordance
with
the
manufacturer
s
instructions
and
the
regulations
in
force
.
Any
modification
that
may
interfere
with
the
normal
operation
of
the
appliance
without
express
written
permission
from
the
manufacturer
or
his
agent
could
invalidate
the
appliance
warranty
. In
GB
this
could
also
infringe
the
Gas
Safety
(Installation
and
Use
) Regulations
.
GB
-
Heating
Industry
definition
meaning
England
,
Scotland
, Wales
, Northern
Ireland
, Isle
of
Man
and
the
Channel
Isles
Your
boiler
must
not
be
operated
without
the
casing
correctly
fitted
.
Do
not
interfere
with
any
sealed
components
on
this
boiler
.
Take
note
of
any
warning
labels
on
your
boiler
.
Your
boiler
should
have
the
following
minimum
clearances
for
Safety
and
Maintenance
(Figs
.17
& 18
):-
Fig
. 17
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Fig
.18
7
. If
your
boiler
is
installed
in
a
compartment
, do
not
use
it
for
storage
purposes
. Do
not
obstruct
any
purpose
provided
ventilation
openings
.
8
. Flammable
materials
must
not
be
stored
in
close
proximity
to
your
boiler
.
9
. Avoid
skin
contact
when
your
boiler
is
in
operation
, as
some
surfaces
may
get
hot
e
.g
. pipework
.
10
. Ensure
that
the
flue
terminal
, outside
the
house
, does
not
become
damaged
or
obstructed
, particularly
by
foliage
.
11
. It
is
important
that
the
condensate
drain
system
is
not
blocked
, modified
or
damaged
in
any
way
as
this
would
affect
the
operation
of
your
boiler
. Your
installer
should
have
insulated
any
exposed
pipework
.
page
8
4
.1
Servicing
and
Repair
of
your
Boiler
heateam
can
service
and
repair
your
boiler
if
your
installer
is
not
able
to
.
Our
Baxi
Potterton
trained
heating
experts
will
quickly
get
your
heating
and
hot
water
working
again
. If
your
boiler
is
out
of
its
free
3
year
period
, heateam
can
provide
a
competitive
fixed
price
repair
rate
including
parts
, labour
and
VAT
.
To
find
out
more
call
heateam
on
08700
60
30
60
, open
Monday
to
Friday
8am
-
6pm
, weekends
and
bank
holidays
8
.30am
-
2pm
, closed
on
Christmas
and
New
Years
Day
.
An
appointment
convenient
for
you
can
be
arranged
. It
would
help
if
you
had
your
boiler
serial
number
when
you
call
, the
serial
number
is
shown
on
the
back
cover
of
this
guide
.
The
painted
panels
should
be
wiped
with
a
damp
cloth
and
then
dried
completely
. Do
not
use
abrasive
cleaning
agents
.
page
9
In
the
unlikely
event
you
have
a
problem
with
your
boiler
please
check
the
following
.
Is
the
electricity
supply
to
your
boiler
switched
on
and
the
selector
switch
set
to
Central
Heating
and
Hot
Water
?
If
so
the
Green
Power
On
neon
will
be
on
.
Is
a
fault
suggested
by
the
neon
indicators
?
Yes
-
Identify
as
described
on
Page
4
.
No
-
Continue
below
Is
the
gas
supply
turned
on
?
Is
the
mains
water
supply
turned
on
?
Is
the
system
pressure
correct
?
Is
the
programmer
or
timer
switch
set
to
On
?
Refer
to
the
instruction
booklet
supplied
with
these
items
for
correct
setting
and
operation
.
Are
the
temperature
controls
on
the
boiler
turned
on
and
set
high
enough
?
Are
all
system
controls
such
as
room
and
cylinder
thermostats
set
high
enough
?
Are
the
thermostatic
radiator
valves
set
high
enough
?
If
you
have
followed
the
steps
in
this
simple
checklist
but
your
boiler
still
does
not
fire
contact
your
installer
.
Any
repairs
to
the
boiler
will
usually
be
the
responsibility
of
the
Installer
during
the
warranty
period
.
Should
your
installer
need
assistance
he/she
can
contact
our
trade
support
help-line
for
diagnostic
and
remedy
advice
.
page
10
If
you
smell
gas
Turn
off
the
gas
supply
at
the
meter
and
call
your
gas
supplier
immediately
. It
is
possible
to
isolate
the
boiler
and
at
the
isolating
valve
(Fig
. 19
).
In
GB
, Transco
operate
a
24
hour
emergency
service
and
the
telephone
number
will
be
listed
in
your
telephone
directory
.
If
it
is
known
or
suspected
that
a
fault
exists
on
the
boiler
, it
must
not
be
used
until
the
fault
has
been
corrected
by
a
competent
person
.
Fig
. 19
If
a
water
or
gas
leak
occurs
or
is
suspected
, the
boiler
can
be
isolated
at
the
inlet
valves
as
follows
;
1
. Turn
off
the
electrical
supply
and
turn
the
selector
switch
on
the
facia
to
the
OFF
position
.
2
. Using
a
suitable
open
ended
spanner
or
screwdriver
turn
the
square
on
the
gas
tap
to
the
left
to
isolate
the
gas
supply
at
the
boiler
(Fig
. 19
).
3
. The
isolating
valves
are
positioned
under
the
boiler
and
can
be
closed
by
turning
their
taps
to
the
right
towards
the
wall
(Fig
. 20
).
4
. Call
your
Installer
or
Service
Engineer
as
soon
as
possible
.
Fig
. 20
page
11
heateam
heateam
is
the
national
customer
service
division
of
Baxi
Potterton
providing
a
free
warranty
service
within
5
years
of
installation
of
your
boiler
. If
your
installer
is
unable
to
rectify
your
boiler
fault
, by
contacting
one
of
our
friendly
advisors
we
can
arrange
an
engineer
if
required
.
When
calling
heateam
it
would
be
helpful
if
you
could
have
the
following
information
to
hand
:
Boiler
serial
number
.
Boiler
make
and
model
number
.
Your
installer
name
and
address
details
.
Proof
of
purchase
(if
you
do
not
have
the
boiler
serial
number
).
heateam
will
verify
the
boiler
age
via
the
serial
number
and
offer
a
free
warranty
service
within
5
years
of
installation
of
the
boiler
. If
you
are
unable
to
provide
this
information
or
the
boiler
has
been
installed
for
over
5
years
, heateam
will
charge
a
competitive
rate
for
the
repair
. The
engineer
when
visiting
will
verify
if
the
boiler
is
under
the
free
5
years
warranty
service
, in
this
case
heateam
will
provide
a
full
refund
.
If
you
have
contacted
your
installer
and
they
are
unable
to
assist
you
at
this
time
, please
contact
heateam
.
heateam
is
open
Monday
to
Friday
8am
-
6pm
, weekends
and
bank
holidays
8
.30am
-
2pm
, closed
on
Christmas
and
New
Years
Day
.
Telephone
08700
60
30
60
*
* To
aid
in
continuous
improvement
and
staff
training
, calls
to
this
line
may
be
monitored
or
recorded
.
Please
complete
the
boxes
below
BAXI
POTTERTON
A
Trading
Division
of
Baxi
Heating
UK
Ltd
Brownedge
Road
Bamber
Bridge
Preston
Lancashire
PR5
6UP
After
Sales
Service
08700
60
30
60
Technical
Enquiries
08706
049
049
Website
: www
.baxi
.co
.uk
page
12